ABOUT OUR INSURANCE SERVICES

UK & Ireland Insurance Services (Online) Limited Old Lloyds Chambers, 139 Manchester Road, Altrincham, WA14 5HY

THE FINANCIAL SERVICES AUTHORITY (FSA) The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

WHOSE PRODUCTS DO WE OFFER?
We offer products from a range of insurers however you will be advised if your product is offered from a limited market or single insurer. A list of insurers is available on request. We will advise and make a recommendation for you after we have assessed your needs. This will include the type of cover you seek together with the costs.

WHICH SERVICE WILL WE PROVIDE YOU WITH?
You will not receive advice or recommendations from us for any type of non-investment insurance contract. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

WHAT WILL YOU HAVE TO US FOR OUR SERVICES?
There will be no fee payable to us. You will receive a quotation that will tell you about any other fees relating to any particular insurance policy.

WHO REGULATES US?
UK & Ireland Insurance Services (Online) Limited, is authorised and regulated by the Financial Services Authority. Our FSA Register number is 312248. Our permitted business is arranging and advising on non-investment insurance. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

OWNERSHIP
No insurer owns any of our share capital.
UK & Ireland Insurance Services (Online) Limited is part of the UK & Ireland group of companies.
UK & Ireland Group, Old Lloyds Chambers, 139 Manchester Road, Broadheath, Altrincham, WA14 5HY.

WHAT TO DO IF YOU HAVE A COMPLAINT?
If you wish to register a complaint please contact us. In the first instance, please contact the person you originally dealt with. They will aim to resolve your complaint on the same day.

Alternatively you can contact us:

IN WRITING
Client Services Manager, UK & Ireland Insurance Services (Online) Limited,
Bank House, Warwick Street, Manchester, United Kingdom, M25 3HN

PHONE US 0161 772 3373
For our joint protection, calls may be recorded and monitored

EMAIL US contactus@ukandirelandinsurance.com

If you are not satisfied with the way in which the matter is handled, you are welcome to write to the Managing Director at the same address.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service,

ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

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